Quality Service

When consumers spend significant dollars for a service, they expect consistency, reliability, accountability and responsiveness from that professional service provider in terms of Quality Service. Almost every successful and professionally managed organization attempts to provide Quality Service to their customers, otherwise in this fast moving and changing world full of competition would be very hard to survive.

Software Quality Service involves the entire software development process- monitoring and improving the process, making sure that any agreed-upon standards and procedures are followed, and ensuring that problems are found and dealt with. It is oriented to 'prevention'. Software Quality Service & Testing involves operation of a system or application under controlled conditions and evaluating the results (e.g., 'if the user is in interface A of the application while using hardware B, and does C, then D should happen'). The controlled conditions should include both normal and abnormal conditions. Testing should intentionally attempt to make things go wrong to determine if things happen when they shouldn't or things don't happen when they should. It is oriented to 'detection'.

Until recently, the absence of real standards of Quality Service in the real estate industry contributed to the inconsistency of satisfaction and value experienced by home sellers and home buyers. Thus, the Quality Service Certification® program was created to offer greater value for home sellers and home buyers by providing consistent, reliable, accountable and responsive service for each real estate transaction. This service is provided by a Quality Service Certified® real estate practitioner.

What distinguishes a Quality Service Certified® real estate professional? To become Quality Service Certified®, a real estate practitioner must complete the Quality Service Certification® education program, pass a written examination, and sign a commitment to follow a prescribed procedure that is presented and communicated in writing to every home seller and home buyer. Following the closing of each home sale or purchase, an independent research company sends the consumer a comprehensive survey asking critical questions about the details and overall satisfaction of service provided by the sales person and broker. The sales person's ability to maintain Quality Service Certified® status is dependent upon satisfactory service evaluation feedback from home buyers and sellers like you.

The Quality Service Certification® program, its standards, defined service process, service guarantees and higher level of professional accountability, is relatively new. Although several thousand real estate professionals have already become Quality Service Certified®, the company expect to increase that number by tens of thousands over the next couple of years. Certainly, not all real estate professionals will elect to be held to this higher standard of service and accountability.