Definition of Quality

Definition of Quality is not that tough subject, especially for those who value quality. They say quality id quality! A popular slogan of the quality movement is "quality begins with the customer." The premise being if customers are the people who receive our work then only they can tell us what they want and how they want it.

The quality that comes out of a process is affected by the quality of what goes in and what happens at every step along the way. It follows that we must build quality into every step, process, and system to produce quality in the outcome. To do this, we must collaborate with internal and external suppliers and communicate with internal and external customers to determine their needs.

According to one Definition of Quality, attainment of quality in products and services at competitive prices requires an emphasis on doing the right things (products and services that reflect target features based on the needs of intended customers) and doing the right things right (using efficient processes).

Let’s see some most popular Definition of Quality defined by various quality gurus. A customer's perception of the value of a product or service; organizations, theorists, and dictionaries define it differently.

Well-known Definition of Quality includes:

·         "Conformance to requirements" (Crosby)

·         "The efficient production of the quality that the market expects" (Deming)

·         "Fitness for use"; "product performance and freedom from deficiencies" (Juran)

·         "The total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer" (Felgenbaum)

·         "Anything that can be improved" (Imal)

·         "Meeting or exceeding customer expectations at a cost that represents value to them" (Harrington)

·         "Does not impart loss to society" (Taguchi)

·         "The totality of features and characteristics of a product or service that bears on its ability to satisfy a given need" (American Society for Quality Control)

·         "Degree of excellence" (Webster's Third New International Dictionary)